FAQ
Are all hook and loop products on your site genuine VELCRO® Brand products?
Yes. Industrial Webbing Corporation is the world’s largest distributor partner of VELCRO® Brand products and an Authorized Platinum-Level Converter/Distributor. We also offer a small selection of hook and loop products from other manufacturers for items not made by the Velcro companies.
What is VELCRO® Brand?
VELCRO® is the brand name of a group of companies, including Velcro USA Inc., that manufacture a wide range of products — most famously, hook and loop fasteners.
What is hook and loop?
A fastening system consisting of two parts:
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Hook: the rough, scratchy side.
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Loop: the soft, fuzzy side.
When pressed together, the hooks engage the loops to create a secure closure. Hook and loop is available in tapes, dots, straps, and many other forms.
What’s the difference between “hook and loop fastener” and “hook and loop tape”?
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Fastener: Any closure system using hook and loop (tape, dots, ties, straps, etc.).
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Tape: Continuous strips of hook and loop fabric.
Can I buy just the hook or just the loop?
Yes. We sell business/industrial-grade products separately, so you can purchase only what you need.
Do you make custom straps or cut pieces?
Yes. We offer custom fabrication services including cutting, ultrasonic welding, die cutting, and sewing.
Do you sell Military Specification hook and loop?
Yes. We stock a full line of VELCRO® Brand Mil-Spec products. Learn more here.
How do I know I’m buying genuine VELCRO® Brand products?
Purchase from authorized distributors or converters listed on the Velcro USA website. We guarantee that all VELCRO® Brand items we sell are authentic.
Using & Caring for Hook and Loop
How do I attach hook and loop to a product?
Common methods include:
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Sewing to fabric
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Gluing with pressure-sensitive or solvent-activated adhesives
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Heat or RF sealing
The right method depends on your material and application.
How do I choose the right adhesive?
We offer guides and expert advice based on your project requirements. Request samples to ensure proper bonding.
How do I use VELCRO® Brand Adhesive for Plastics?
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Clean and dry the surface.
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Apply a thin, even coat.
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Press firmly.
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Allow 24 hours for maximum strength.
Use in a ventilated area away from flames. Keep out of reach of children.
How do I remove adhesive residue?
Use a citrus-based cleaner such as Goo Gone®. Spot-test before full application and clean the surface after use.
How do I clean dirty hook?
Use a stiff brush or another piece of hook to remove debris. To prevent buildup, keep the hook side covered when not in use and fasten before washing.
Ordering & Shipping
Do you have a minimum order requirement?
No dollar minimums, but some products have packaging minimums.
How fast will my order ship?
Most in-stock orders ship the same day. Expedited orders must be placed by 12pm (noon) EST.
Do you offer free shipping?
Yes, on online orders of $750+ within the contiguous U.S. Free shipping does not apply to special orders, custom cuts, or certain brands (VELTEX®, TEMPO®).
Are expedited shipments covered by free shipping?
No, expedited shipping is charged separately.
How are shipping charges calculated?
Rates are based on UPS delivery costs. Estimated charges show at checkout; actual costs are applied when shipped.
What happens if I order the wrong item?
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Returns/exchanges accepted within 30 days
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Customer pays return shipping
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15% restocking fee applies
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Special and cut orders are non-returnable
Call for an RMA before returning any item.
Privacy & Security
Is your shopping cart secure?
Yes. We use 128-bit SSL encryption and comply with PCI DSS standards.
Is my information private?
Yes. We store your information only until your order ships and never share it with other organizations.
Documentation & Certifications
Can you provide certifications (RoHS, Reach, Mil-Spec, etc.)?
Yes. Many are on file for quick distribution — contact sales@industrialwebbing.com for details.
Payments
What forms of payment do you accept?
Visa, MasterCard, American Express, Discover, and personal checks (orders ship after check clears).
Net 30 terms are available upon approval.