Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a merchandise refund, less a 15% restocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 to 2 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Most orders ship via UPS at the level of shipping service you selected during check out. However, we do use FedEx, USPS and DHL where applicable.
Large orders may be palletized and shipped LTL motor freight via UPS Freight, FedEx Freight, or a shipper of your choice.
Collect shipping (shipping on your account) is available during checkout. However, Industrial Webbing Corporation reserves the right to verify the the status of the shipping account and our Customer Service team will notify you immediately regarding issues related to shipping on your account.
All shipments, collect or prepaid are F.O.B Boynton Beach, Florida. Ownership of products purchased from Industrial Webbing Corporation directly or from our website, industrialwebbing.com is transferred at the time of shipping.
The policies stated above may change at any time. Please revisit https://www.industrialwebbing.com/shipping-returns to review our current policies.